Multi-Country CATI Survey for a Global FMCG Brand
Programmed, fielded, and quality-checked a 12-country customer satisfaction survey with multilingual scripting and real-time quota tracking.
Denial Rate Reduction for a US Multi-Specialty Clinic
Rebuilt claim scrubbing and coding review workflows for a physician group, cutting first-pass denials and accelerating reimbursement cycles.
Custom CRM Rollout for a Regional Distribution Business
Designed and delivered a lightweight CRM to replace spreadsheet-based order tracking, integrated with the client's existing ERP.
Catalog Digitization for an E-commerce Retailer
Converted and standardized over 50,000 product records across multiple supplier formats into a single clean master catalog.
Back-Office Support Desk for a SaaS Company
Stood up a dedicated customer support and back-office team, covering email, chat, and order processing across time zones.
Regression Test Automation for a Fintech Platform
Built an automated regression suite covering critical payment flows, cutting manual testing time before every release.